Associate Delivery Lead - Remote (global)

📍 Location: Remote (Work from Anywhere)

🗓️ Date: The expected start window for this position is as soon as possible

🗣️ Communication: Must have bilingual or native English proficiency

⏰ Working Hours: Should be in or be willing to work until 3 pm CST, and later on occasions

Are you a Delivery Lead looking to manage large-scale, custom software experiences?

😀 At Make, we're proud to have created award-winning software that's been used by billions of people, with 25+ featured placements in the App Store and Google Play. Our clients have real end users and real challenges, and they view us as trusted advisors and thought leaders. Beyond problem solving and sprint planning, it’s important for this person to be a proactive project driver, effectively communicate, and have a genuine enthusiasm for creating products and systems!

If you thrive in environments that encourage creativity, self-management, and a strong focus on culture, we want to hear from you! 💯

What You'll Do

• Assist in managing projects to be well-planned, prioritized, and organized

• Execute scrum and agile project methodologies

• Champion team and client communications

• Help break down stakeholder requests and solve problems

• Proactively identify risks and blockers, actively communicate impacts, and provide solutions

• Own the roadmap and be able to provide updates and insights to product owners

Project-Related Responsibilities

• Helps mentor and train internal and external teams on technologies being used, and products and services being offered

• Contributes to product testing efforts ahead and propose improvements for future iterations

• Responsible for product performance metrics and is able to triages anomalies, monitors for unexpected spikes, and reviews customer feedback

• Owns 3rd party tooling & the respective accounts, ensuring user groups and billing/invoicing are kept up to date

What You’ll Bring

• +3 years of experience in a project management role

• +2 years of experience project managing custom software development projects

  • Web and Mobile Product Experience

  • Team Size: managed at least 2 projects with 8+ dedicated team members working on it at the same time

• Experience working at an agency and/or communicating frequently with clients and stakeholders

Bonus Skills (Nice to Have)

• Fintech experience

• Methodologies: Agile and Scrum

• Technical Aptitude: understands platform integrations, APIs, etc

• Tools: Experience with Jira, Confluence and/or ClickUp

• MarTech: Experience working with marketing partners & systems (ie: Mandril, Wordpress, MailChimp)

About Make (letsMake.com)

Make is a design and engineering agency based in Texas, with team members worldwide. We’re proud to have created award-winning software that has been featured in TechCrunch, Mashable, US Weekly, CBS News, Texas Monthly, and The Today Show. A multi-disciplinary team of engineers and designers, we are passionate about creating world-class software that people enjoy using. At the end of the day, more than our work life, it’s our life’s work 💙.

We are a team of talented individuals who take ownership of the entire project beyond their own craft. We value proactive communication, autonomy, and initiative. You'll be joining a team of 'Managers of One'—people who set their own direction, identify what needs to be done, and dive in without waiting for permission 💯.

We’re not only passionate about our craft but also about our culture. We deeply believe that work is purposeful, and that culture is one of the most important parts of any team. Our culture informs our decisions, sets our standards, and guides our interactions 😀.

Why Make?

• Be part of a world-class digital studio with an international team

• Join a company that deeply, and genuinely, cares about its culture

• Work-from-anywhere policy

• Competitive salary and benefits